Privacy Policy
Premier Home Solutions
Last Updated: August 18, 2025
1. Introduction
Premier Home Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (phsscotland.com), contact us for services, or engage with our wall coating, roofing, and home protection services.
We are based in Glasgow, Scotland, and operate across all of Scotland providing professional home protection solutions.
2. Contact Information
Data Controller:
Premier Home Solutions
Glasgow, Scotland
Contact Details:
Phone: 01412552475
Email: admin@alifcounseling.com
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
3. Information We Collect
3.1 Information You Provide Directly
- Contact Information: Name, address, phone number, email address
- Property Information: Property details, location, size, construction type
- Service Requests: Details about requested services (wall coating, roofing, inspections)
- Communication Records: Records of phone calls, emails, and written correspondence
- Survey Information: Property survey data, measurements, and assessment details
- Payment Information: Billing address and payment method details (payment processing handled securely by third-party providers)
3.2 Information Collected Automatically
- Website Usage: IP address, browser type, device information, pages visited
- Cookies: We use essential cookies for website functionality and analytics cookies (with consent)
- Location Data: General location information to provide local services
3.3 Information from Third Parties
- Lead Generation: Information from approved third-party lead generation services
- Business Partners: Referral information from trusted business partners
- Public Records: Publicly available property information where relevant to our services
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Provision
- Providing quotes and estimates for wall coating, roofing, and home protection services
- Scheduling and conducting property surveys and assessments
- Performing contracted services and installations
- Managing ongoing service relationships and warranties
4.2 Business Operations
- Processing payments and managing accounts
- Communicating about services, appointments, and project updates
- Managing customer relationships and providing customer support
- Maintaining business records and compliance requirements
4.3 Marketing and Communication
- Sending service updates and maintenance reminders
- Providing information about new services or special offers (with consent)
- Following up on completed projects for customer satisfaction
4.4 Legal and Compliance
- Complying with legal obligations and regulatory requirements
- Protecting our rights and interests
- Ensuring health and safety compliance on all projects
5. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract Performance: To provide our services and fulfill contractual obligations
- Legitimate Interests: For business operations, customer service, and safety compliance
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with health and safety, tax, and other legal requirements
6. Data Sharing and Disclosure
We may share your information with:
6.1 Service Providers
- Payment Processors: Secure third-party payment processing services
- Subcontractors: Approved subcontractors working on your project
- Material Suppliers: Pro-Perla and other approved suppliers for warranty purposes
- IT Services: Website hosting, email services, and data backup providers
6.2 Legal Requirements
- Regulatory Bodies: Health and safety authorities, trading standards
- Law Enforcement: When required by law or court order
- Legal Advisors: Our legal and professional advisors
- Insurance Providers: For insurance claims and coverage verification
6.3 Business Transfers
In the event of a business sale, merger, or acquisition, your data may be transferred to the new owner.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access on a need-to-know basis
- Staff Training: Regular privacy and security training for all staff
- Secure Systems: Regular security updates and monitoring
- Physical Security: Secure storage of physical documents
8. Data Retention
We retain your personal data only as long as necessary:
- Active Customers: Throughout the service relationship and warranty period
- Completed Projects: Up to 15 years to honor warranty obligations
- Legal Requirements: As required by tax, health and safety, and other regulations
- Marketing Data: Until you withdraw consent or we determine it’s no longer relevant
9. Your Rights
Under UK GDPR, you have the following rights:
9.1 Access and Portability
- Right of Access: Request copies of your personal data
- Data Portability: Receive your data in a structured, machine-readable format
9.2 Correction and Deletion
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal requirements)
9.3 Processing Controls
- Restriction: Limit how we process your data in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent for marketing communications at any time
9.4 Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
10. Cookies and Website Analytics
10.1 Essential Cookies
We use essential cookies for basic website functionality, security, and service provision.
10.2 Analytics Cookies
With your consent, we use analytics cookies to understand website usage and improve our services.
10.3 Managing Cookies
You can manage cookie preferences through your browser settings or our cookie consent banner.
11. International Transfers
We primarily process data within the UK. Any international transfers are protected by:
- Adequacy Decisions: Transfers to countries with adequate data protection
- Standard Contractual Clauses: EU-approved contractual protections
- Explicit Consent: Your specific consent for the transfer
12. Children’s Privacy
Our services are intended for property owners and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
13. Marketing Communications
13.1 Consent
We will only send marketing communications with your explicit consent.
13.2 Opt-Out
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly at admin@alifcounseling.com
- Calling us at 01412552475
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Legal requirements
- Technology developments
We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Providing notice during service interactions
15. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
16. Data Protection Officer
For data protection queries, you can contact us at:
- Email: admin@alifcounseling.com
- Phone: 01412552475
- Response Time: We aim to respond to all data protection requests within 30 days
17. Warranty and Service Records
Given our 10-15 year warranty commitments:
- We maintain detailed service records for warranty fulfillment
- Property and installation data is retained for the full warranty period
- You can access your warranty information at any time by contacting us
18. Professional Standards
As accredited Pro-Perla installers and professional contractors:
- We maintain professional insurance and certification records
- We comply with Scottish building standards and regulations
- We follow industry best practices for data handling in construction services
Contact Us
If you have any questions about this Privacy Policy or our data practices:
Premier Home Solutions
Phone: 01412552475
Email: admin@alifcounseling.com
Website: phsscotland.com
Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
We are committed to protecting your privacy and providing transparent information about our data practices. This policy ensures compliance with UK GDPR while supporting our mission to provide exceptional home protection services across Scotland.